Refund Policy

We do not accept returns other than those required by the Consumers Guarantees Act.

All goods must be paid for in full to enable your order to be confirmed.  We do not accept returns other than those required by he Consumer Guarantees Act. All return freight will be paid for by the customer returning faulty goods.  If a new item is to replace a faulty on Beams and Bars Limited will cover the cost of sending the replacement item.

All sales are final and are non-refundable unless covered in the paragraph above.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds/Replacement (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the descision of a refund or replacement.  This decision is at the sole discretion of Beams and Bars Limited as guided by the Consumer Guarantees Act
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@beamsandbars.co.nz.


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@beamsandbars.co.nz and send your item to: 13 Mila Haven Rolleston Canterbury NZ 7614.

Shipping
To return your product, you should mail your product to: 13 Mila Haven Rolleston Canterbury NZ 7614

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.