Refund Policy

All goods must be paid for in full to enable your order to be confirmed.

We do not accept returns other than those required by the Consumer Guarantees Act.

All return freight will be paid for by the purchaser returning the goods. If a new item is to replace a faulty one, Beams and Bars will cover the cost of sending the replacement item.

All sales are final and are non-refundable unless covered in the paragraph above.

To complete your return, we require a receipt or proof of purchase. In the first instance please contact us via email at to start the returns process.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the decision of a refund or replacement.  This decision is at the sole discretion of Beams and Bars as guided by the Consumer Guarantees Act.

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.

If you haven’t received your refund within 5 working days, contact your bank and/or credit card provider.

If you haven't received your refund within 10 working days and you have checked with your bank and/or credit card provider, please contact us at

We only replace items if they are defective or damaged.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.